With a strong patronage comes a need to continue to assess the quality and functionality of those services provided.
Given that the last evaluation of Capital Transit was performed in 1996, the current assessment is overdue.
Capital Transit values its customers and is providing the community an opportunity to help identify future transit improvements and adjustments.
As part of the City and Borough's Downtown Circulator Feasibility Study, Transit Development and Coordinated Human Services Plans, Capital Transit has launched a Borough-wide community involvement effort.
The process aims to gain insight as to the travel needs of Juneau residents through a variety of methods.
In early September, an onboard survey of current Capital Transit riders was conducted.
Because current riders know the system most intimately, this task enabled Capital Transit to learn more about the needs of current transit customers, their perceptions of transit, and the quality of service.
Moreover, the Capital Transit driver team was surveyed since these individuals possess an equally in-depth knowledge of not only the Capital Transit service and its customers, but also the behind-the-scenes operations.
Capital Transit is also working to obtain information on the needs of those customers with special needs, such as persons with disabilities and seniors.
In partnership with area stakeholders, a series of meetings will be convened throughout late October and early November.
Here, stakeholders will be able to voice their opinions and concerns on behalf of their individual constituencies.
Recently, Capital Transit released a community survey which was mailed randomly to more than 1,000 area households.
Respondents will be entered into a prize drawing. The goal of this survey is to gauge community perceptions towards transit, identifying any barriers to usage, and collect recommendations for improving the service.
In order to obtain the largest possible sample, this survey was also posted on the Capital Transit website, enabling visitors to return the survey at their convenience.
The online survey will be available until Nov. 15, when the prize drawing takes place.
Also on the horizon are community forums which provide an opportunity to express concerns and opinions of the Capital Transit service.
Capital Transit provides safe, reliable, and affordable transportation throughout Juneau.
Service operates Monday through Saturday from 7 a.m. -11:30 p.m. and Sunday from 9 a.m.-6:30 p.m.
For more information about Capital Transit, the Transit Development Plan, or participation opportunities, please visit www.juneau.org/capitaltransit or call 789-6901.