Story last updated at 3/6/2013 - 1:42 pm
Please briefly describe your business.
The Prospector Hotel is an Alaska-owned, independent, hotel located in the heart of downtown Juneau. Our staff has been welcoming guests to Alaska's capital city since 1974. The Prospector Hotel also features T.K. Maguire's Restaurant and Lounge, open for breakfast, lunch and dinner, seven days a week. Our restaurant features wild Alaska salmon and halibut as well as excellent steaks, all in very healthy portions. In our lounge you will find Juneau's coldest selection of Alaskan Brewing Co. beer on tap, as well as top shelf mixed drinks and a full lunch and dinner menu.
When did your business begin? Did you see a niche to fill, is there a story behind it?
The hotel was opened by Red Holloway in 1974 and has always been Alaskan-owned.
What is your business's mission, and how do you work to achieve this?
Our goal is to be known as a hotel operated by Alaskans, for Alaskans, while also offering a warm, hospitable experience to visitors from out of state. One thing we will continue to promote is the ability of our staff to be the best source for local information to help enhance the experience of our guests. We will continue to build relationships with other local businesses who offer a variety of iconic Alaskan experiences that will fill our guests with memories to last a lifetime.
How many employees do you have?
We employ a staff of 30-35 local Juneau residents.
How do you select them?
One important thing we look for in a candidate is an awareness of the community. We feel one of the best ways we can serve our guests is to be a source of information that can help them have a great experience during their visit to Juneau.
Do you provide service(s) to all of Southeast Alaska?
We have a number of people in Southeast who have chosen to make The Prospector Hotel their home away from home. We make every attempt to support events taking place in our community by offering competitive rates to groups visiting Juneau from our neighbors in the region.
Do you provide web sales?
We do. You can find us at www.prospectorhotel.com
What are your biggest triumphs?
This may sound trite, but I really feel our biggest accomplishment happens every time a guest leaves our hotel after having a great experience. That being said, I think successfully operating a business that has so many unique challenges, and surviving all these years, says something about the ability of the staff, management and ownership to work through some pretty formidable difficulties.
What are your most common hurdles (i.e., shipping)?
The visitor industry in Southeast is always a challenge. It is feast or famine in the hotel business in Juneau. We're at our busiest during summer months and of course during when the legislature is in session. One of the biggest hurdles is finding new business that will help the slow times less painful. Fortunately, our location next to Centennial Hall Convention Center and within walking distance of state and federal offices has provided us with a number of opportunities to work with meeting groups and people visiting Juneau for work.
What work practices do you try and maintain in order to serve the community the best that you can?
I think just as important as any of our part of our daily routine, staying current with community events and organizations, and offering support where we can, is crucial to our success.
What might encourage local residents to visit your business, rather than ordering something from a non-local business?
You can't beat breakfast at sunrise. Most of our business with locals is in T.K. Maguire's Restaurant and Lounge. Having a great meal with the view of Gastineau Channel never gets old. We can also provide a venue for group events in our Douglas Room conference space, where we can seat as many as 45 people for catered meals or meetings.
What are your favorite things about your business?
We get to meet so many people from all over the world. One week we'll have a basketball team staying with us during Gold Medal, or a dance group for Celebration, while there are also times when we've had celebrity chefs in town for a reality show or an international tour group kicking off their Alaska experience. It's a lot of fun hearing stories from our guests as they have the opportunity to explore Juneau.
Where do you see your business in 5, 10 years?
Hotels are constantly evolving and improving. We've got some remodel projects we're going to be working on in the future. We're very excited about the new SLAM Project! The new museum will be a great addition to the community and it will really enhance our location. As we move forward, our goal is to create an atmosphere at The Prospector Hotel that will make us the hotel in Juneau where Alaskans recommend our hotel and restaurant to their friends and family.
Making Local Work is a biweekly feature made possible by Alaska Pacific Bank. To feature your Southeast Alaskan business, email email@example.com.